1. Cancellation & Reschedule Policy

Please cancel or reschedule at least 12 hours before your appointment start time.

• Late cancellations will be charged 100% of the appointment cost.

• No-shows will not be welcomed back as a client. This almost never happens, but when it does, it's really tough on my schedule and costly for the business.

2. Clear Skin Disclaimer

As your esthetician, I am committed to helping you achieve your skin goals through professional treatments, education, and customized skincare routines. However, please understand that clear skin results are influenced by many factors—including diet, hormones, lifestyle, medications, and genetics—which may be beyond my scope of practice and control.

• Acne and other skin conditions can be complex and may require the attention of a medical professional.

• My treatments are designed to support your journey, but results may vary, and consistency, communication, and patience are key.

3. Right to Refuse Service

Skin By Molly M. is a private, independently operated business. I reserve the right to refuse service to anyone who is:

• Disrespectful

• Dishonest

• Offensive

• Inappropriate in conduct, language, or behavior

I strive to maintain a safe and professional environment for all clients and myself.

4. Returns & Exchanges Policy

• Your satisfaction is important to me. Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns.

  However, we understand that special circumstances may arise. Exchanges may be considered on a case-by-case basis for our established clients, depending on the situation.

  Thank you!
  Molly M.